Thank you for choosing our shop. Please note the following refund policy:

Due to the special nature of our products, once the products are shipped, no refunds will be provided.

Before placing an order, we highly recommend that you carefully review the product information, including product descriptions, specifications, and images. If you have any questions or need further clarification regarding the products, please feel free to contact our customer service team at our Online Customer Service Platform or by email. Our customer service representatives are available to assist you and answer any pre - purchase inquiries to ensure that you are fully satisfied with your purchase decision.

If there are quality issues with the products, please contact us immediately. However, please note the following points:

1.Before signing for the express delivery, please be sure to carefully check whether the outer packaging is damaged. If you find that the packaging is damaged, please directly refuse to sign for it and immediately take pictures and contact our customer service for communication and handling. If the buyer signs for or unpacks the package without checking whether there is obvious damage to the package, and it is difficult to determine the responsible party, the losses caused shall be borne by the buyer themselves. Once the product is signed for, returns or exchanges for any reason will not be accepted.

2.When inspecting the express delivery and unpacking the goods for inspection, please record the whole process on video. Video requirements: The outer packing carton, inner plastic packaging, anti - tampering label/sealing label, the main product body, accessories and all other contents of the product should be fully presented in the video footage. And there should be a relatively clear display of the product color, the product surface, and the quantity of the product and its accessories. Note: Any form of after - sales service will take your video as an important reference. Please be sure to ensure the clarity, integrity, continuity and authenticity of the video.

We understand that unexpected situations may arise, but this policy is in place to maintain the integrity of our product offerings and business operations. We appreciate your understanding and cooperation in this matter.

If you have any other concerns or issues, please do not hesitate to reach out to us, and we will do our best to assist you.